Pypestream Inc

AI Agents now resolve phone calls on the same platform as chat, email, SMS and social. When a caller asks for a person, or a business rule requires one, a live agent joins the call already holding the transcript and the context.

RE/MAX built an AI workspace for its 150,000 brokers and agents worldwide on the Engagement API, designing the interface itself while Pypestream runs the AI agents behind it.

With its AI agents facilitating more than 50 million customer interactions for clients each month, the developer of custom AI-enabled solutions for business predicts how organizations will use the technology in the coming year.